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Frequently Asked Questions
Q:How can I contact you? Email is the primary mean of communication. We strongly recommend that you email us. For Customer Service questions help@10dollarscard.com, or support@10dollarscard.com Q: Who will provide customer service? Customer service # will be provided along with the pin. Customer service for most of the cards sold on our site is provided by the carriers (AT&T, MCIWorldCom, Qwest etc) who issued the phone cards. Customer service is generally knowledgeable and in most cases will provide you with instant service solutions. Customer service will handle all service-related issues. Q:What is 3-minute increment/rounding? 3-minute increment/rounding calls are billed as under 1 minute call duration will be billed for 3 minutes 2 minutes call duration will be billed for 3 minutes 3 minutes call duration will be billed for 3 minutes 9 minutes call duration will be billed for 9 minutes 10 minutes call duration will be billed for 12 minutes 15 minutes call duration will be billed for 15 minutes 30 minutes call duration will be billed for 30 minutes Q:How long should I wait to get connected for the dialed number? There is no preset criteria, but if you continue to hold (whether you hear the ring or not) beyond one minute, then there are chances that you might lose minutes. Q:How to purchase Cards in the site?> Select the card suitable for your requirement,calling to Hyderabad, Bangalore, Delhi Click on the corresponding city link in the left side section.Select the quantity from drop down box, click on add to cart button, then click on checkout button follow the steps to complete the credit card process.Your Access Numbers and PINS will be delivered instantly Via email which you used in your Paypal account. Q:When will I get the prepaid phone card pins? Can I use them right away? Prepaid phone cards pins will be emailed to you immediately after successful processing of your credit card. Phone card pins can be used for making calls right away, you don't have to wait. | ||||||||
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